Frequently Asked Questions
We hope to make every part of your shopping experience simple and effortless. Below you’ll find answers to some of our most frequently asked questions.
Orders & Shipping
How long does shipping take?
We operate from two fulfillment locations: our UK warehouse and our Far East studio.
For items stocked in our UK warehouse, orders are typically dispatched within 24–48 business hours.
Delivery within the UK usually takes 2–5 business days after dispatch, while international delivery typically takes 5–12 business days.
For items shipped from our Far East studio, a preparation and production time of 2–5 business days is required before dispatch.
Delivery usually takes 5–15 business days after shipment.
Please note that in rare cases, delivery times may slightly exceed the estimated timeframe due to external factors.
The final delivery time is subject to the actual tracking information provided by the carrier.
Do you ship internationally?
How can I track my order?
Will I receive an email after placing my order?
Size & Fit
How do I choose the right size?
Do you offer custom sizing?
What if I am unsure about my size?
Will the item look exactly like the photos?
Returns & Support
What is your return policy?
Can I return an item if it doesn’t fit?
What if I receive a damaged or incorrect item?
How can I contact customer support?
Need Assistance?
If you cannot find the answer you need, our team is always here to help.
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